Refund Policy

Last Updated: 04/03/2026

This Refund Policy (“Policy”) applies to all returns and refunds for baby strollers and related products (“Products”) purchased from the website operated by BLUE STAR TRADING LIMITED (the “Site”), which is owned and operated by BLUE STAR TRADING LIMITED (“we,” “us,” “our”), a company located in the HK. By purchasing any Products from the Site, you agree to comply with the terms and conditions outlined in this Refund Policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be fully met:

  • The Product must be unused, unassembled, and in its original packaging, with all tags, user manuals, and accessories (e.g., wheels, harnesses, storage bags) intact and undamaged.
  • The return request must be submitted within 30 calendar days from the date of delivery to your shipping address in the United States (as confirmed by the shipping carrier’s delivery confirmation).
  • You must provide a valid order number and clear proof of delivery (e.g., a screenshot of the delivery confirmation or tracking number) when submitting the return request.
  • Refunds are not available for custom-made or personalized Products, Products damaged due to improper use, assembly, or modification, or Products that show signs of wear and tear.

2. Return Process

To initiate a return and request a refund, please follow these steps:

  1. Submit Return Request: Contact us via email at 18642343888@163.com, providing your order number, detailed reason for the return, and clear photos of the Product (including its packaging, tags, and any relevant defects if applicable).
  2. Receive Return Authorization (RA) Number: We will review your return request within 2-3 business days. If approved, we will send you a unique RA number and detailed return instructions, including the return shipping address.
  3. Ship the Product Back: Package the Product securely in its original packaging, clearly mark the RA number on the outer package, and ship it back to the address provided in the return instructions. You are responsible for all return shipping costs, unless the return is due to our error (e.g., defective Product, wrong item shipped, or incorrect order).
  4. Track Your Return: We recommend using a trackable and insured shipping service for the return. We are not responsible for lost, damaged, or delayed return shipments.

3. Refund Processing

Once we receive the returned Product at our address (USGA01Return warehouse address：975 Old Norcross Rd, Lawrenceville,GA 30046 Recipient：RMA-J72955,Phone：+1 (347) 557-5235),we will inspect it within 5-7 business days to verify that it meets the refund eligibility requirements.

  • If the return is approved, we will process your refund to the original payment method used for the purchase (e.g., credit card, PayPal). Refund processing times may vary depending on your payment provider, but typically take 7-14 business days to reflect in your account.
  • Original shipping costs paid at the time of purchase are non-refundable, unless the return is due to our error or a defective Product.
  • If the returned Product does not meet the eligibility requirements (e.g., used, damaged, missing parts, or without original packaging), we will contact you to arrange for the Product to be shipped back to you at your expense. If you decline to have the Product returned, we may dispose of it at our discretion, and no refund will be issued.

4. Defective or Wrong Products

If you receive a defective Product, a Product that does not match the description on the Site, or the wrong item, please contact us at 18642343888@163.com within 7 calendar days of delivery. Provide your order number, photos of the defective/wrong Product, and proof of delivery. We will review your claim and, at our discretion, offer either a full refund (including original shipping costs) or a replacement Product (with free shipping to your U.S. address). You will not be responsible for return shipping costs for defective or wrong Products.

5. Exceptions

No refunds will be issued for: (1) Products that have been used, assembled, or modified; (2) Products damaged due to improper use, accident, or neglect; (3) Custom-made or personalized Products; (4) Return requests submitted after the 30-day period; (5) Products missing tags, manuals, or accessories.

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, applicable laws, or business needs. The revised Policy will be posted on the Site with an updated “Last Updated” date. Your continued use of the Site or purchase of our Products after the changes are posted constitutes your acceptance of the revised Policy.

7. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or a return/refund, please contact us at:

  • Company Name:  BLUE STAR TRADING LIMITED
  • Email: 18642343888@163.com
  • Address:  RM C, 6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK